Purchase Protection

“We have your back” Basic Buyer Protection ensures you will receive your item on time and as described. For certain countries, we provide Advanced Buyer Protection with one-year service guarantee for mobile phone.
Basic Guarantees Advanced Guarantee Refund If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment.Our sellers offer a 2-year guarantee on most their products, limited to most EU countries. The warranty may be manually selected or automatically added to your purchase.On Time Delivery GuaranteeWe want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date. HOW DOES IT WORKTERMS & CONDITIONSHOW DOES IT WORKTERMS & CONDITIONS.
Still have questions?24/7 Customer Service Our customer service team is always ready to help. We speak English and Spanish. Or Email Us.

Steps You take Under Buyer Protection.

1. Raise a claim.

You can use the warranty service provided by Tarchim by making an application. A representative from the warranty team will get back to you within 2-5 working days.

2. Send your device.

If the warranty team accepts your application and confirms your eligibility, you will need to ship your device to our local service center.

3. We will issue refund to your selected payment method used on our website, it may take at least 5 working days to reflect on your bank statement.

At Tarchim Customer is our first priority.